iHEART GETS CREATIVE WITH AUDIENCE SEGS: Every year iHeart holds an upfront style gathering called SoundFront to debut upcoming product advancements. During this week’s SoundFront they debuted a new capability called SmartAudio, which is effectively a DMP that allows matching by clients’ CRM data or other third party data to create custom audience segments. The innovation wrinkle here is that iHeart is using declared data from the streaming listeners who have registered (a portion of their audience is registered), and then models out segment characteristics against their larger broadcast audience. It’s a little bit of Frankenstein matching because they’re projecting a listener profile from one platform to another, but at least it’s a creative way to bring audience segmentation to the data-void broadcast side of their business. (link)
NIELSEN IS BROKEN: If there was ever any doubt about the problems with Nielsen’s PPM ratings system, consider the situation going on in Tampa right now. One household in Tampa was given four people meters, which is one for every person in the home. All family members dutifully wore there PPMs, and they all listened to a heavy amount of the online stream version of a Hispanic station owned by Beasley Broadcasting. As a result of their listening volume, compared to the relatively small total # of PPMs in Tampa, the online station rose to #1 in the market within selected demos. In reaction to this Nielsen deemed this household an “outlier whose behavior does not represent the marketplace”, and subsequently took the household’s listening out of Tampa’s ratings calculation. Does this sound like a stable ratings measurement system to you? The core problem is Nielsen’s unwillingness to update their measurement technology to something better than a device you might find at Beeper City. Or at the very least, add significantly more PPMs to the market in order to stabilize the data. I have two links on this from Inside Radio. The first is a description of what’s occurred. (link1) And the second is a radio consultant’s take on what Nielsen should do to fix their PPM problem. (link2) Be sure to remember Tampa the next time you hear a radio rep use Nielsen data garbage to pitch their station.
Have a great Thursday guys!